Refund policy

At SunCharm™, every piece is quality-checked before dispatch. If your order arrives with an issue, we’ll make it right.

Eligible Returns

We accept returns or replacements only in the following cases:

  1. You received a damaged product

  2. You received an incorrect item

  3. The colour or plating wears off after delivery

 

How to Request a Return or Replacement

Please contact us within 7 days of receiving your order with:

  • Your order number

  • Clear photos or videos showing the issue

📩 Contact us via:

  1. Instagram DM:
    @SunCharm.co

  2. Email:
    Team.suncharm@gmail.com

  3. Whatsapp:
    +923455418100

Our team will review your request and guide you through the next steps.

Resolution Options

Once verified, we will offer:

  1. Replacement at no additional cost, or

  2. 100% Refund excluding shipping charges


Important Conditions

  • Claims made after 7 days of delivery will not be accepted unless it is a color wear-off claim.

  • Items must be unused and in original condition (where applicable)

  • Returns without prior approval will not be processed

Our Commitment

We take quality seriously. If something isn’t right with your order, we’ll resolve it quickly and fairly.