Refund policy
Something Wrong With Your Order?
Q: What counts as a valid issue?
Three things: the item showed up broken, you got the wrong product, or the plating/colour has worn away since you started wearing it. Anything outside these, we can't take back.
Q: How fast do I need to report it?
Within 7 days of the parcel landing at your door — for damage or wrong items. Fading or wear-off claims get more room: you can flag those any time up to 60 days after delivery.
Q: What do I need to send you?
Two things — your order number, and a photo or clip showing what's wrong. That's it.
Q: Where do I send it?
WhatsApp is fastest: +92 345 5418100
Or Instagram: @SunCharm.co
Or email: Team.suncharm@gmail.com
Q: What happens after I report it?
We look at what you sent and confirm the issue. From there, you pick: a replacement shipped free, or your money back (minus the original shipping cost).
Q: Anything that could get my claim rejected?
Yes — sending something back before we've said yes, or sending it back worn/used when it should be unworn. Get our okay first, always.
We built SunCharm on pieces we'd wear ourselves. When one of them lets you down, we don't disappear — we fix it.